General Terms and Conditions
Because value work requires rules.
1.1 Our General Terms and Conditions (GTC) apply to all business transactions with our customers, hereinafter referred to as “Participants”. The GTC are automatically accepted by the Participant by placing the order. They shall apply for the duration of the business relationship.
2 Organization and Procedure
2.1 The lectures for the training course shall take place exclusively at the contractually agreed training location of the training provider. The participant’s place of residence during self-study periods (e.g. for exam preparation and processing of learning checks) can be freely chosen by the participant or is agreed between the participant and the training provider or between the participant and the funding body of the measure.
2.2 The participant undertakes to adhere to the performance period and the training plan. The same applies to the additional regulations agreed upon with the respective funding institution or cost unit. Deviations are only possible in special cases (e.g. developments relevant to the labor market and technical developments) and after consultation with the responsible agency.
3 Placing of order, registration and performance
3.1 The basis of the business relationship is the respective binding registration or written order placed with us by the participant, in which the scope of services and the participation fee are specified.
3.2 Addition for AZAV participants: The basis of the business relationship is the written confirmation of the participant’s order, in which the scope of services and the participation fee are specified, by the Institute for Project Management.
3.3 The participant may send us orders by post, e-mail or fax. With the registration / placing of order, our terms and conditions for participation in our courses are accepted.
3.4 The number of participants is generally limited. Early registration is therefore advantageous.
3.5 If the number of participants for a course is only 3 or less up to two weeks before the start of the course, we reserve the right to cancel the course. In this case, we will name alternative dates or refund course fees already paid; no further claims can be made.
4.1 The prices agreed in writing in the confirmation of participation signed by the participant shall apply. The scope of services shall also be set out in writing in the confirmation of participation.
If services are not or only partially utilized by the participant, no claims for reimbursement can be asserted as a result.
All prices are exclusive of the statutory value-added tax (currently 19%).
4.2 Addition for participants according to AZAV: The costs include all learning materials, examination fees, certificate and certificate of participation.
5 Payment and due date
5.1 The participation fee arises upon confirmation of participation by the participant and is due for payment immediately and without deduction upon issuance of the invoice by transfer to the business account.
5.2 Addition for participants according to AZAV: Payment is made directly via the employment agency and is possible in monthly installments. The participant assigns the claims of the education voucher to Fuchs & Consorten Unternehmensberatung GmbH.
5.3 If the first registration on our e-learning platform takes place before the expiry of the cancellation period, the training is deemed to have started. Cancellation free of charge is no longer possible thereafter. Certificates will only be issued after the face-to-face course/live online seminar.
6 Cancellation and termination
6.1 Cancellation policy
As a consumer you have a right of revocation.
Right of revocation
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Fuchs & Consorten GmbH, Düsseldorfer Str. 90, 40545 Düsseldorf, e-mail: firstname.lastname@example.org) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post).
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
If you have requested that the service should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
The right of withdrawal is excluded for contracts
- a) for the delivery of goods that are not suitable for return due to their nature (e.g. e-books, online audiobooks, etc.);
- b) for the delivery of audio or video recordings or software, if the delivered data carriers have been opened by the customer and have therefore been unsealed.
6.2 Addition for participants according to AZAV: Participants according to AZAV have a right of withdrawal free of charge until the start of the measure. After the start of the measure, there is an additional right of termination free of charge in the event of taking up employment or discontinuation of a subsidy in accordance with SGB III and SGB II.
6.3 The individual minimum duration of the distance learning courses can be found on the contracts. The contractual partner may terminate the contract with us for further training without stating reasons for the first time at the end of the first six months after conclusion of the contract with a notice period of six weeks, and thereafter at any time with a notice period of three months. Notice of termination must be given in text form. The fees are to be paid until the early end of the contract. The right of the contracting party and Fuchs und Consorten to terminate the contract for good cause shall remain unaffected. In the event of termination, the contractual partner shall only pay the portion of the fees corresponding to the value of the services provided by the organizer.
7 Seminar contents and times
7.1 All contents as well as starting times and duration of the course will be communicated in writing in the course confirmation. Usually, the courses start at 9 a.m. and end with breaks in the afternoon between 5 p.m. and 6 p.m..
Attendance is compulsory.
7.2 Addition for participants according to AZAV: Absences must be immediately justified in writing and, in the case of illness, proven by a medical certificate. Only the excuses permitted by the funding agency apply. The participant agrees to the release of data to the employment agency.
8.1 In principle, no liability is assumed for objects belonging to the participant, or for advice given or knowledge acquired by the participant. The participant shall be liable for all damages for which he/she is responsible due to breach of contract. All teaching materials and aids provided as part of the course are to be treated with care by the participant.
9 Applicable law
9.1 German law shall apply exclusively to the legal relationship between the participant and us.
10 Data protection
10.1 We use your data to answer your inquiries, to process your registration, to carry out your further training measure and to store the final documents. In addition, we are interested in maintaining the customer relationship with you and in sending you information and offers from us. Therefore, we and our service providers process your data on the basis of Article 6 (1) (b), (c) and (f) of the European Data Protection Regulation. If you do not wish to receive information and offers, you can object to the use of your data for advertising purposes at any time at our Fuchs & Consorten GmbH address. You can also reach our data protection officer at our address or by e-mail: email@example.com . You can obtain further information on data protection at the Internet address: www.ifp-duesseldorf.de .
11 Place of performance and jurisdiction
11.1 The place of jurisdiction for all disputes arising directly or indirectly between us and the participant shall be the court with local jurisdiction for our registered office in Düsseldorf.
11.2 Addition for participants according to AZAV:
It is agreed that the place of jurisdiction for all disputes arising directly or indirectly between us and the participant shall be the court with local jurisdiction for the participant’s district.
Status December 2020